Last updated: August 15, 2026
Osteohealth Osteopathy clinic (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://osteohealthosteopathyclinic.com/ (the “Site”) or use our online booking system.
This policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario’s Personal Health Information Protection Act (PHIPA).
1. Information We Collect
We may collect the following types of information:
a) Information you provide directly
- Name, email address, phone number, and mailing address
- Appointment and booking details (date, time, service requested)
- Health-related information you choose to share when booking or during treatment (e.g., reason for visit, relevant medical history)
- Messages sent through our contact form
b) Information collected automatically
- IP address, browser type, and device information
- Pages visited and time spent on the Site
- Cookies or similar tracking technologies (if applicable)
c) Information from our online booking system When you book an appointment through our online booking system, the booking provider collects and processes your personal information on our behalf, in accordance with their own privacy and security practices. We only access this information as needed to manage your appointment.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage appointments
- Communicate with you about your booking, treatment, or inquiries
- Maintain accurate clinical and administrative records
- Improve our Site and services
- Comply with legal, regulatory, and professional obligations (e.g., recordkeeping requirements for regulated health professionals)
- Send appointment reminders or follow-up communications, where you have consented to receive them
We do not use your health information for marketing purposes without your explicit consent.
3. Health Information
As a healthcare provider, we may collect sensitive personal health information in order to provide safe and effective osteopathic treatment. This information is:
- Collected only with your knowledge and, where required, your consent
- Used solely for the purpose of providing your care and maintaining required clinical records
- Retained in accordance with applicable professional and regulatory recordkeeping requirements
- Not shared with third parties except as required by law, with your consent, or as necessary to coordinate your care (e.g., referrals to another healthcare provider, with your permission)
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers who help us operate the Site or booking system (e.g., booking platform, hosting provider), who are contractually obligated to protect your information
- Regulatory bodies or authorities, where required by law or professional obligation
- Other healthcare providers, only with your consent, for continuity of care
5. Cookies and Tracking
Our Site may use cookies to improve your browsing experience. You can control or disable cookies through your browser settings; note that some Site features may not function properly if cookies are disabled.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal and health information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law and professional regulatory standards for clinical recordkeeping.
8. Your Rights
Under PIPEDA, and PHIPA if applicable, you have the right to:
- Access the personal information (including health information, where applicable) we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses of your information, subject to legal or contractual restrictions
- File a complaint with the Office of the Privacy Commissioner of Canada (for PIPEDA matters) or the Information and Privacy Commissioner of Ontario (for PHIPA matters, if applicable) if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the details below
9. Children’s Privacy
Our Site is not directed at children under 13, and we do not knowingly collect personal information from children without parental or guardian consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Osteohealth Osteopathy Clinic inc.
Email: osteohealth.osteopathy@gmail.com
Phone: (647) 717-1579
Address: Unit 211– 9886 Torbram Rd, Brampton, ON L6S 3L9